Rotherhithe Removals Privacy Policy
This Privacy Policy explains how Rotherhithe Removals collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Rotherhithe area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By engaging our removal, storage, or related services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Rotherhithe Removals customers and prospective customers in the Rotherhithe area who contact us, request a quotation, make a booking, or otherwise interact with us in connection with our services. It covers personal data processed in relation to residential moves, commercial moves, storage, packing, and any ancillary services we may provide.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us or use our services:
Identification details such as full name and title.
Contact details such as postal address, service addresses for collection and delivery, and other address details you provide to facilitate your move, as well as any communication preferences.
Booking and service details including dates and times of moves, inventory information you choose to share, access instructions, and any special requirements related to your removal or storage.
Payment and transaction information such as amounts charged, payment method used, and billing records. We do not store full payment card details where payments are processed via third-party payment providers.
Communication records including enquiries, quotations, correspondence, feedback, and any information you choose to provide when communicating with us by phone, in writing, or using other communication channels.
Website and technical information where applicable, such as basic usage data, device and browser information, and information collected through cookies or similar technologies, to the extent permitted by law and relevant cookie notices.
How We Collect Your Data
We collect personal data directly from you when you contact us to request information or a quotation, when you confirm a booking, when we provide services at your property, and when you communicate with us before, during, or after your move.
We may also receive personal data about you from third parties where this is necessary for the performance of our contract with you or where you have authorised a third party to share your information with us, for example a landlord, letting agent, employer, or business partner arranging a move on your behalf.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, the lawful bases we rely on include:
Performance of a contract. We use your personal data to provide quotations, confirm bookings, plan and carry out removals and storage, handle payments, and manage our relationship with you.
Compliance with legal obligations. We may process and retain certain data to comply with tax, accounting, insurance, health and safety, and other legal requirements.
Legitimate interests. We may process data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing our operations, improving services, preventing fraud, protecting our property and staff, handling customer queries and complaints, and keeping basic contact information for service-related communications.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing or for the use of certain optional cookies. Where we rely on consent, you can withdraw it at any time using the contact details provided in this policy or by following any unsubscribe instructions provided in our communications.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide you with quotations, confirm bookings, and deliver removal, storage, and related services that you request from us.
To plan and organise your move, including arranging access, scheduling staff and vehicles, and ensuring that we can safely and efficiently handle your belongings.
To communicate with you about your enquiry or booking, including sending confirmations, updates, and responding to your questions or feedback.
To process payments, issue invoices and receipts, and maintain accurate financial records.
To manage our business operations, such as accounting, audit, insurance, risk management, and quality control.
To comply with applicable laws and regulations and to cooperate with regulators or law enforcement where legally required.
To improve our services, including analysing trends, service performance, and customer feedback in an aggregated or anonymised form wherever possible.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary and lawful, including:
Service providers acting as data processors who support our operations, such as IT and systems providers, secure data storage services, payment processors, and accountants. These providers are only permitted to process your personal data on our instructions and must protect it in accordance with contract terms and applicable laws.
Professional advisers such as legal, tax, or insurance professionals, where this is necessary to protect our business or respond to claims.
Public authorities, regulators, and law enforcement agencies where we are required or permitted to do so by law, or to protect our rights, property, or the safety of our staff and customers.
International Data Transfers
Our primary operations are based in the United Kingdom. If we use service providers located outside the United Kingdom or European Economic Area in a country that does not provide the same standard of data protection, we will ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent measures, before transferring your personal data.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, accounting, and reporting obligations.
Customer and booking records, including basic contact and service information, are typically retained for a period that allows us to manage any queries, complaints, warranty issues, or legal claims that may arise after completion of the service and to comply with tax and accounting requirements.
Where data is no longer required, we will securely delete or anonymise it. Retention periods may vary depending on the nature of the data and applicable legal requirements.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it to perform their duties, training our staff on data protection, and using appropriate safeguards for the systems and devices we use.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification. You can request that we correct any inaccurate or incomplete personal data about you.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.
Right to data portability. Where we process your data based on consent or contract and by automated means, you may request to receive your data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object. You can object at any time to processing based on our legitimate interests, including any direct marketing. We will stop processing your data unless we have compelling legitimate grounds to continue that override your interests, rights, and freedoms, or unless processing is for legal claims.
Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in your booking documentation. We may need to verify your identity before fulfilling your request to protect your privacy.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. The most recent version will always be made available by us. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.